T&T DIGICEL Group dismisses over 100 workers
The telecommunications firm, Digicel, on Monday introduced that it has transitioned its Trinidad Shopper Contact Centre to a consolidated regional middle of excellence in Jamaica, leading to greater than 100 employees being retrenched.
“As an organization, we’re endlessly grateful for the contributions of our Contact Centre brokers and acknowledge their dedication to offering glorious service as our prospects’ first level of contact,” mentioned Digicel’s chief government officer, Abraham Smith, confirming the transfer that has resulted in 126 employees being retrenched.
Smith mentioned that it’s no secret that the Name Centre has been the “heartbeat of our buyer operations for 17 years, with many individuals all through the enterprise beginning their journey there.
“It has been an awesome supply of power and vibrancy for the corporate and we are going to work towards protecting that spirit alive in all that we do,” he mentioned, acknowledging that “whereas this determination was not taken flippantly, we firmly imagine that this transfer will profit our prospects and the corporate in the long term, as this consolidation will streamline our operations and scale back value, which is able to in the end assist us to proceed to be a aggressive and sustainable enterprise”.
In an announcement asserting the retrenchment, Digicel mentioned it has engaged a number of third-party buyer contact middle operators and is in discussions with them to soak up the affected workers into their operations within the coming weeks.
It mentioned that its Regional Company Contact Centre might be consolidated as properly, into a middle of excellence primarily based right here and that the retrenched workers might be handled pretty and with respect.
It mentioned the previous employees might be supported by means of their transition with expanded Worker Help Program (EAP) providers, and particular transition workshops on resume writing, interview expertise, and monetary administration amongst different initiatives.
CMC/