Careem additional strengthen its security protocols by onboarding specialised businesses
Business

Careem additional strengthen its security protocols by onboarding specialised businesses

admin


Reiterating its dedication to security as its utmost precedence in addition to focusing on service excellence, Careem has additional strengthened its security protocols by onboarding specialised businesses together with Mohafiz and OLX Automotive Professional and initiating testing new state-of-the-art tech security options together with facial recognition.

Careem has been the main ride-hailing service supplier in Pakistan and has been actively working to enhance security and safety protocols within the nation. To create a good safer ride-hailing service, Careem is now conducting thorough background checks on all Captains by actively screening them via NADRA’s and police verification portals, present process LEA legal background checks and performing rigorous legal background checks for all automobiles being on-boarded to the platform.

Mohafiz by Humanetek is a disaster and threat mitigation firm with the experience to take care of any on-ground disaster throughout all 361 cities of Pakistan. Their duties now embody;

  • A 24/7 on-ground help in case of any emergencies associated to a Careem trip
  • Mapping out all rescue businesses and hospitals for well timed wanted motion
  • Help in lodging first info experiences (FIR) in opposition to any legal or fraudulent actions.

With the addition of OLX Motors, Careem additional ensures that the automobile well being can be uncompromised whereas registering new Captains and automobiles within the current fleet. The job duties embody;

  • Matching of car chassis quantity with its authentic paperwork
  • An intensive automobile inspection, together with examination of brakes, lights, seen dents, door locks and seat belts.
  • High quality assurance of the automobile when it comes to air-conditioning, seats and total cleanliness to reinforce the Buyer expertise.

Zeeshan Hasib Baig, Nation Basic Supervisor, Careem Pakistan, stated: “The work for security at Careem by no means stops. With 1000’s of rides happening day-after-day within the nation, it’s our accountability and prime precedence to make sure that each Buyer travels with full confidence. By partnering with these specialised businesses, we’re leaving no room for any sort of foul play”. 

In 2020, Careem additionally launched a ‘Security Button’ that enables its Prospects to entry the protection toolkit with all of the related info with a single click on of an in-app characteristic. This permits Prospects to achieve out to the Care centre brokers in addition to the LEAs in case of any emergency.

Along with that, Prospects have all the time had the “live-tracking” choice which shares their dwell location with household and buddies. Careem additionally continues to offer in-ride insurance coverage for each Prospects and Captains in case of any accidents.