In an effort to facilitate telecom shoppers even additional, Pakistan Telecommunication Authority (PTA) has launched person pleasant Grievance Administration System (CMS) cellular utility. The app is on the market on Android (Google Play) and iOS (Apple App retailer).
The purpose of the person pleasant cellular app is to offer ease and facilitation to the general public for lodging complaints pertaining to telecom providers. Customers can register their complaints associated to telecom providers, cellular registration/ System Identification Registration and Blocking System (DIRBS), net content material reporting, and stolen handset blocking and so on. The App additionally permits person to trace their complaints and supply suggestions on grievance decision. It additionally contains FAQs on completely different points for client consciousness and higher understanding.
The launching of PTA CMS App demonstrates PTA’s dedication to innovation, deeper understanding of the shoppers’ wants and provision of progressive options. Customers can even file a grievance at PTA’s Grievance Administration System (CMS) via net interface (https://grievance.pta.gov.pk/RegisterComplaint.aspx) (or) via PTA’s Client Help Centre (toll free quantity 0800-55055 working from 9 AM to 9 PM, 7 days per week).